TERMS AND CONDITION

The object of this document is to regulate the RULES OF USE and to safeguard the PROTECTION OF THE USERS of tghotels.com owned by Talera Group of Hotels ,Pune with corporate address at Sadhu Vaswani Circle,Near Pune Railway Station,Pune – 411 001.The terms “You” and “USER” are used herein to refer to the individuals or entities that access this web site for whatever reason.
Through www.tghotels.com and its other official web sites, TGhotels Group aims to bring the world of Telara Group closer to its users. To this end, through www.tghotels.com and its other official web sites, Tghotel Group provides users with information on its hotels and other services, such as on-line Room Reservations, Pre-Reservation Services, Hotel Finder, Rates Finder, the Pre-Reservation of Function Rooms and Conferences, Club, Resturants,Customer Care Service, Information, Employment Opportunities and the different promotions constantly being developed .
The use of this site and/or its services presupposes user’s complete and unconditional agreement with and the validity of each and every one of the General Terms and Conditions stipulated in the latest updated version of these Rules of Use. Consequently, user must be aware of the importance of reading these rules each time it visits www.tghotels.com. Access to and/or the use of certain services on offer to users (hereinafter user) at www.tghotels.com may be subject to certain conditions which, depending on the case, may replace, amend and/or complete these Rules of Use, meaning that user must read and accept these conditions before accessing and/or using the services and contents.
USE OF THE TELARA Group of Hotels ON-LINE PRE-RESERVATION AND RESERVATION SERVICES
PRERESERVATION SERVICES
The online Pre-Reservation services are merely informative and their purpose is solely to offer users the possibility of consulting room availability in the hotel or city of their choice. WITHIN 24 HOURS USER WILL RECEIVE AN EMAIL CONFIRMING THAT THE RESERVATION HAS BEEN MADE, MEANING THAT IT WILL ONLY BE BINDING ONCE NH HAS ACCEPTED THE RESERVATION THROUGH ITS CONFIRMATION BY EMAIL AND USER’S SUBSEQUENT PAYMENT THEREOF. User must check the Reservation confirmation and notify TG at once and in writing of any error.
ONLINE RESERVATION SERVICES:
The purpose of the On-line Reservation Services is the Reservation of a room in any Telara hotel. THE USE OF THESE SERVICES PRESUPPOSES FULL AND UNCONDITIONAL ACCEPTANCE AND THE VALIDITY OF EACH AND EVERY ONE OF THE GENERAL TERMS AND/OR CONDITIONS (WHICH SHALL BE DEEMED TO BE AUTOMATICALLY INCORPORATED IN THE AGREEMENT ENTERED INTO WITH NH WITHOUT THEIR WRITTEN TRANSCRIPTION THEREIN BEING NECESSARY) INCLUDED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.
CONTRACT PROCEDURE:
Whenever user makes use of the service, he or she will receive confirmation by email including the information that user’s purchase order is in the process of being confirmed. If user is a consumer, once the amount corresponding to the Reservation has been charged, it will receive an email confirming the reservation, which will act as proof of the reservation.
GUARANTEE
The reservation is confirmed and guaranteed all night long with a credit card. If the client fails to show up without prior notice, the first night’s stay will be charged (VAT and taxes included).
TERMINATION OF AGREEMAENT OR CANCELLATION OF A RESERVATION
The credit card is just a guarantee. The client will not be charged a cancellation fee always provided that it makes the cancellation before the time established as the deadline in each country (local time of the hotel) on the day of arrival. Once this threshold has been passed, Telara Hotel will charge a cancellation fee as compensation, which is the price of the first night (VAT and taxes included.
This clause is not valid for reservations made with special rates. In this case the respective special conditions will apply.
CANCELLATION CHARGES FOR RESORTS HOTELS
No charge will made to your credit card if you cancel your reservation at least 48 hours before your arrival date (local time).
If you cancel within 48 hours of your arrival date then 50% of the total cost of your stay will be charged to your credit card.
In cases of no shows at the hotel, without any prior communication from the client, then 100% of the total cost of your stay will be charged to your card except for hotels in Germany where 10% of the charge may be refunded as compensation for non-incurred expenses.
RATES PER ROOM AND NIGHT.
Rates are valid only in writing and only for the period indicated. When justifiable reasons exist, TG reserves the right to amend these rates without prior notice.
The rates relative to the reservation are indicated during the reservation process. VAT/sales taxes will be applied to the rates, as well as any applicable additional taxes according to local regulations in each country. The aforementioned local taxes must be paid directly at the hotelThe prices shown at the time of booking include VAT (or the equivalent tax) at the tax rate applicable at that moment.
Should the tax rate change between the date of the booking and the date of the delivery of services, thus resulting in a disparity, according to tax regulations the tax rate applied to the final price will be the the rate applicable at the time of the delivery of services or accrual of the tax, even in the event the former results in an increase of the final price communicated to the client in the booking.
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